FAQ

Frequently Asked Questions

Where are you based?

We are a UK-based brand. All orders are processed and dispatched from within the United Kingdom.

How long does delivery take?

UK standard delivery typically takes 2–5 working days after dispatch.
Delivery times may vary during busy periods or promotions.

Do you offer international shipping?

At the moment, we primarily ship within the UK. International shipping options may be introduced in the future.

What is your returns policy?

We accept returns within 14 days of purchase, in line with UK consumer regulations.

To be eligible for a return:

  • Items must be unworn, unwashed, and unused

  • Items must be returned in their original condition, with all tags attached

  • Proof of purchase is required

How do I return an item?

To start a return, please contact us via our website or email with your order number and reason for return. We will provide return instructions.

Please note: return postage costs are the responsibility of the customer unless the item is faulty.

Can I exchange an item?

We do not currently offer direct exchanges.
If you need a different size or item, please return your order for a refund and place a new order.

What if my item is faulty or damaged?

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos and your order number.
We will arrange a replacement or refund as quickly as possible.

Do you offer refunds?

Yes. Once your return has been received and inspected, your refund will be processed back to your original payment method within 5–10 working days.

How do your sizes fit?

Our garments are designed to fit true to size unless stated otherwise.
Please refer to our size guide on each product page before ordering.

Can I change or cancel my order?

Orders are processed quickly, so changes or cancellations are not guaranteed.
Please contact us as soon as possible after placing your order and we’ll do our best to help.

How can I contact you?

You can reach us through our website contact form or via email. We aim to respond within 24–48 hours, Monday to Friday.