Shipping policy

Order Processing

  • All orders are processed within 1–3 working days (excluding weekends and UK public holidays).

  • Once your order has been dispatched, you will receive a confirmation email with shipping details where applicable.

UK Shipping

  • We currently ship within the United Kingdom.

  • Estimated delivery times are provided at checkout and may vary depending on the delivery method selected.

  • Delivery times are estimates only and are not guaranteed.

International Shipping

  • If international shipping is available, delivery times and costs will vary by destination and will be shown at checkout.

  • Customers are responsible for any customs duties, taxes, or import charges applied by their country.

Delays

  • Subzero Apparel LTD is not responsible for delays caused by couriers, customs, weather conditions, or other circumstances beyond our control.

  • If your order has not arrived within the estimated timeframe, please contact our support team and we will assist where possible.

Incorrect Address

  • Please ensure all delivery details are correct at checkout.

  • We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Missing Parcels

  • If your parcel is lost in transit, please contact us and we will investigate with the courier in line with UK consumer law.